You're reading the plain English version of our terms. They’re not legally binding but should make it easy for you to understand what we do and don’t offer so you can get back to your day faster. Reading the legal stuff is hard, and boring, but important. We strongly encourage you to scroll down a bit and also read the version that is legally binding.
We’re Cynch, or Cynch Sec Pty Ltd, for legal purposes. We’re a proudly Australian company, based in Melbourne
Our ACN is 629 269 085.
Cynch provides a membership and one-off services and programs for business owners and managers. Our memberships and services are designed to help you learn about, and manage, cybersecurity threats and risks. By “cybersecurity threats and risks” we mean the things that bad guys and girls trying to steal your business data, your money, your assets every day (usually over the internet) are trying to do to your business.
The Cynch membership teaches you the things you need to know about security and provides you with access to tools, services and other good stuff to help you protect your business.
We’ll help you avoid and respond to what could be one of the worst days of your life as a business leader.
We’ve tried to make that easy! The best place to start is our website! https://cynch.com.au
We list the cost of the membership on the sign-up page, and you can choose the program or plan that best suits your business and your needs.
We’ve designed the membership to cost as little as possible so we can help more businesses, faster.
Our prices may change over time, and if they do we will let you know beforehand so you can decide if you want to pay the new amount.
Sorry, but our fees are non-refundable, unless Australian Law says they are.
There are some terms and conditions, you’re reading them right now. The main thing is that when you sign up, you’re agreeing to our T&Cs.
We might change them at times, but don’t worry, we’ll let you know if we do and you can decide whether to keep using our services or not.
When you agree to our Terms of Service and Privacy Policy, we’ll need your real name and business email address. This is so we can invoice you correctly and keep the Tax Office on our side.
We might also ask you for other details if and when we really need them. If these details change you need to let us know so we can keep providing you with the best service possible.
You’ll also need to set a password to access your membership. Don’t worry we’ll tell you how to handle that properly, but it’s important you keep the password to yourself so we know it’s you we’re helping and not some bad guy or girl. If someone else finds out your password and uses it to get access to your account, let us know and we’ll help sort it out.
We do our best to make our service usable from anywhere but you will need an Internet connection to access it. If you access the membership on your phone, you might need to pay your phone provider for the things you download. We’re not responsible for the costs associated with this, or anything else to do with your own device.
The membership will change over time, this is how it's going to get even better. Expect to see this in the future.
If you have any queries, questions, concerns or just want to tell us how much you love your membership, you can email us at hello@cynch.com.au.
We’ll store your data as set out in our privacy policy. When you’re finished here you should really check it out!
We use the data we collect about your interactions with the membership and your business to make the service even better. We will store your data both here in Australia, and in the United States.
You’ll remain a member as long as you pay to be one and agree to these terms. If you stop paying, or do anything you’re not supposed to under these terms, you’ll lose access. Simple huh?
For this to work, we need you to authorise us to deduct funds from your card at the frequency you choose (usually monthly or annually or as a one-off charge for programs).
If you want to cancel we’ll be really sad, but all you need to do is let us know at least 48 hours before your next deduction so we can sort this out before you’re charged. If you do miss our reminder emails and wish to cancel your renewal in the next five (5) days after your payment has been deducted, we can refund the payment subject to a $100 cancellation fee to cover the costs we incur. Refunds after this date are not available.
Sometimes, we might try to entice potential new customers with freebies. You might have even received some when you signed up! We’re a growing business and love all our members, but unfortunately, these freebies won’t change the price you pay for your existing membership.
Sometimes things happen that are not in our control. We plan for these events, and will help you do the same, but they might temporarily stop you from accessing our services. If this happens we’ll do everything we can to get things back to normal as soon as possible, but we won’t give refunds.
At Cynch, we’re working on providing you, the business owner or manager, with information and tools that can help you protect your business. We work hard to make sure the information, advice and tools we provide are helpful, but we can’t be responsible for you or your business. At all times it’s your decision to take our advice and use our services.
Also, we’re not lawyers, so don’t take our advice as legal advice!
We’ve worked hard on them so please don’t steal our ideas or content and sell them to someone else.
Parts of our service are only useful if you tell us the truth so please don’t give us false information.
Also, don’t give us data belonging to someone else without their permission.
Basically, don’t be the baddie.
Unless the law says we are liable, turn out to be frauds, or do something bad to you intentionally, Cynch is not liable to you.
Wherever possible, any liability we do owe is limited to the cost of resupplying the service you’ve paid for.
Sometimes we give you links to services owned and managed by people who don’t work for Cynch. If we do, we’re not responsible for what they do, and we direct you to their terms and conditions.
Victoria’s laws.
All legal dealings with Cynch will happen under the law of the State of Victoria, Australia.
April 2020
These Terms of Service (“Terms”) relate to Cynch Sec Pty Ltd (“Cynch”, “Cynch Security”, “we,”, “us”, “our”) and our cyber fitness memberships and one-off services for business owners and managers, along with our related websites (including cynch.com.au), applications, mobile applications, tools, templates and other services (including any new features and applications introduced) provided by us (collectively, the “Service”). These Terms are a legally binding contract between you and Cynch regarding your use of the Service. If you are accessing or using the Service on behalf of your company, you represent that you are authorised to accept this Agreement on behalf of your company, and all references to "you" or "member" reference your company.
PLEASE READ THE FOLLOWING TERMS CAREFULLY
By clicking “I accept,” or by downloading, installing, or otherwise accessing or using the service, you agree that you have read and understood, and, as a condition to your use of the service, you agree to be bound by the following terms and conditions, including Cynch’s privacy policy and any additional policies, terms, conditions, notices and disclaimers Cynch may provide from time to time (together, these "Terms"). If you are not eligible, or do not agree to the terms, then you do not have our permission to use the Service. Your use of the Service, and Cynch’s provision of the Service to you, constitutes an agreement by Cynch and by you to be bound by these terms.
We reserve the right, at our sole discretion, to change or modify portions of these Terms at any time. If we do this, we will post the changes on this page and will indicate at the top of this page the date these terms were last revised. We will also notify you, either through the Service’s user interface, in an email notification or through other reasonable means. Any such changes will become effective immediately. Your continued use of the Service after the date any such changes become effective constitutes your acceptance of the new Terms of Service.
Please read the Cynch Privacy Policy (cynch.com.au/privacy) carefully for information relating to our collection, use, storage, disclosure of your personal information. The Cynch Privacy Policy is incorporated by this reference into, and made a part of, these Terms.
which is received by Cynch from any source in performing its rights or obligations under these Terms of Service.
February 2021 Update:
The update to our terms and conditions in April 2020 included the following changes: